Privacy Policy

1. Introduction

Texas Urban Elements ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (texasurbanelements.com), use our services, or communicate with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, property address, and any other information you provide via our contact forms or consultation requests.
• Project Information: Details regarding your landscaping, drainage, or hardscaping projects, budget, and timeline.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and services.
• To process and manage your project consultations and estimates.
• To communicate with you, including responding to your inquiries, sending project updates, and providing customer support.
• To send you marketing and promotional communications (if you have opted in).
• To improve our website, services, and overall customer experience.
• To monitor and analyze trends, usage, and activities in connection with our website.

4. SMS/Text Messaging (A2P 10DLC Compliance)

By providing your phone number and opting in to receive communications, you consent to receive SMS/text messages from Texas Urban Elements regarding your project, appointments, and occasional promotional offers.

• Message and data rates may apply.
• Message frequency varies.
• You can opt-out at any time by replying STOP to any message.
• For help, reply HELP or contact us directly.

Crucial Privacy Notice: Your mobile information, phone number, and SMS consent will NEVER be shared with, sold to, or distributed to any third parties or affiliates for marketing or promotional purposes.

5. Meta Advertising and Tracking Technologies

We use Meta (Facebook/Instagram) Pixels and similar tracking technologies to understand how users interact with our site and to deliver targeted advertisements.

• Meta and other third parties may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.
• This helps us ensure our advertising is relevant to you and measures the effectiveness of our marketing campaigns.
• Opting Out: You can opt-out of the collection and use of information for ad targeting by visiting http://www.aboutads.info/choices or http://www.youronlinechoices.eu/. You can also adjust your ad preferences directly within your Facebook and Instagram account settings.

6. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for their own marketing purposes. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., CRM systems, hosting providers, financing partners like GreenSky), so long as those parties agree to keep this information confidential.
• Legal Requirements: When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

*As noted in Section 4, text messaging originator opt-in data and consent are strictly excluded from any third-party sharing.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below: